Not happy with how we’ve handled a repair? Talk to us first.

If you’re unhappy with how we’ve managed a repair at your home, please speak to us directly before turning to a claims company.

At FCHO, we’re committed to being the best landlord we can be. That means listening to your concerns, understanding the issue, and doing everything we can to put things right.

We’re aware that some claims companies may contact you about making a legal disrepair claim against FCHO. But please be cautious, these companies don’t always explain the full picture.

You could face:

• Hidden costs
• Legal fees if your claim is unsuccessful
• Delays to repairs and other work at your home

We want to resolve issues quickly and fairly, without unnecessary stress or cost to you.

📞 Contact us first:
Call 0161 393 7117 or email servicecentre@fcho.co.uk

Remember, all FCHO staff and contractors carry official photo ID, so you can feel confident about who’s at your door.