Take part in the Complaint Handling Code consultation 2023

02/10/2023

Get in involved in the Complaint Handling Code consultation 2023.

The aim of the consultation is to bring consistency to complaint handling for social housing residents, regardless of whether the landlord is a council, arms length management organisation (ALMO), housing association or cooperative.

The Housing Ombudsman and Local Government and Social Care Ombudsman want to hear your views on whether further improvements can be made, and a range of other topics that may affect you.

The consultation will run from 28 September to 23 November and comes before the code becomes a statutory requirement under the Social Housing (Regulation) Act.

Have your say

Get involved in the consultation by taking the questionnaire on the Housing Ombudsman website.

If you would rather email or use the telephone to provide your views to the consultation, please:

Email: CodeConsultation2023@housing-ombudsman.org.uk (please include "Complaint Handling Code consultation" in your subject line.

Phone: 0204 524 1795 (please state that your call is regarding the Complaint Handling Code).