Coldhurst - Barker Street and St Mary's

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out a monthly walkabout in the area and will be joined by Police Community Support Officers from Greater Manchester Police and other external teams a regular basis.

Walkabouts will be held on the first Wednesday of every month between 1- 3pm.

Liaise with our Community Legal Team and ensure that any concerns are raised directly with them to pursue.

Feedback and provide regular updates to customers and residents.

Update:

Antisocial behaviour - liaised with customers around concerns on Browbeck - letters have been sent to all customers advising the contact details for any issues.

Rough sleeping - referred rough sleepers to Oldham Council's homelessness service for further help and support.

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Work with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.

Update: leaflets have been sent to customers advising how to best use the bin chutes. Offenders of fly tipping will be fined if identified.

We will:

The Neighbourhood Co-ordinator will visit the areas on a weekly basis, and have scheduled walkabouts on a monthly basis. Customers and resident can join the walkabouts and discuss any concerns that you may have.

Walkabouts will be held on the first Wednesday of every month between 1 - 3pm.

Update: monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Work with our Stronger Communities Team to look at holding community days or other events that everyone can attend.

Update: Working with OL1 and Action Together to develop partnerships and to create opportunities to work with customers. Barker Street Community is open.

The first phase of the 'mini woodland' near Barker Street Community Centre has been cleaned and tided. In the coming months we can move onto the consultation phase with the customers which OL1, Oldham Council and FCHO teams will be involved in.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator.

Update: all customer correspondence has been responded to within 24 hours and a number of referrals to internal and external agencies have been carried out.

• House types
  • 221 one bedroom flats
  • 73 two bedroom flats
  • 1 two bedroom house
  • 16 three bedroom houses
  • 102 other types of houses

• 56 homes have had new fire doors installed
• 99 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Electrical
  • Joinery
  • Plumbing