Coldhurst - Burnley Street, Busk and West Street

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Actively target areas customers have identified as hot spots for fly tipping.

Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.

Ensure all customers are aware of their responsibilities around ensuring the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

Update:

Survey completed regarding waste disposal at Burnley Street flats. Customers had the opportunity to have their say on how waste is disposed of. Lock changes have been arranged for bin sheds on Garforth and Bentley Street following reports from customers. Updates to follow.

Intensive work has been carried out on West Street to identify repeat offenders of fly tipping which included surveillance and evidence gathering.

We will:

Work with our internal teams to ensure that a full investment schedule is given for the next 5 years as soon as possible. This will be updated on our website and made available for all customers.

Speak with customers and our Investment team to ensure any concerns that you have are reviewed and considered.

We will:

Respond to any contact from customers within 24 hours of the contact.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Updates:

Responding to contact - all enquiries are being responded to within 24 hours of receiving them.

Walkabouts - monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

• House types
  • 264 one bedroom flats
  • 64 two bedroom flats
  • 34 two bedroom houses
  • 58 three bedroom houses
  • 7 other types of houses

• 146 homes have had new fire doors installed
• 22 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Other