Failsworth

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out monthly walkabouts in areas where customers have raised concerns. Your Neighbourhood Co-ordinator will have a visible presence in these areas, providing opportunities for customers to discuss any issues or concerns they may have.

Carry out quarterly walkabouts in the area with other FCHO teams and our partner organisations including the police, environmental health, youth services and local councillors.

Ensure all walkabouts are advertised. All customers and residents are welcome to join in.

Updates:

Walkabouts are taking place with PSCOs, police officers and our neighbourhood champions.

We will:

Ensure your Neighbourhood Co-ordinator's full contact details are available on this webpage, and all the walkabout dates will be advertised on here.

Ensure your Neighbourhood Co-ordinator will also be available to speak to face-to-face during the walkabouts. They will produce a quarterly newsletter for customers which will have their full contact details on and all the dates of the walkabouts.

Update:

To use the community centre on Ridgefield Street more.

Customers want to be involved in improving communal green spaces and would like to plant more, have more areas to sit outdoors. This will be looked into with them.

We will:

Respond to your enquiries within 24 hours.

Take action and provide support to customers, including signposting to other FCHO teams and partner organisations.

Provide feedback to customers on all concerns raised.

Updates:

All enquiries are being responded to within 48 hours of receiving them.

• House types
  • 265 one bedroom flats
  • 67 two bedroom flats
  • 205 two bedroom houses
  • 220 three bedroom houses
  • 74 other types of houses

• 56 homes have had new fire doors installed
• 47 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical