Greenacres

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Be conducting quarterly walkabouts with partner agencies, such as our Community Legal Team, PCSOs and local councillors; Councillors Riaz Ahmed, Ros Birch and Peter Dean for Waterhead and Greenacres areas; and Councillors Ginny Alexander, Angela Cosgrove and Beth Sharp for the Derker areas. The walkabouts will be advertised and we will be visible on the estate for you to approach us to discuss your concerns.

Also carry out monthly walkabouts, and these are advertised in this plan below.

Ensure your concerns are followed up with the relevant team and resolutions or actions are taken.

Update:

Walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Ensure that the concerns that you have raised are addressed and visit the areas of concern more frequently.

Investigate the concerns that you have raised and take all the necessary actions required to resolve the concerns.

Arrange for letters to be delivered to residents regarding the issues and any updates on actions taken.

We will:

Actively listen to customers and residents and hold a surgery at NEON each month.

Also hold a surgery at Stoneleigh Park every month.

Be visible on the estate during walkabouts and will be able to answer any concerns you have.

The Neighbourhood Co-ordinator's phone number is also available in this plan if you wish to contact them.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure feedback is given to all concerns raised.

Update:

All enquiries are being responded to within 24 hours of receiving them.

Antisocial behaviour - reinstated locking mechanisms on security gates. Once all the blocks have been completed letters will be sent to customers advising them to ensure that the gates are kept closed and to ensure they are not tailgated.

Grounds Maintenance - reviewing the aesthetic look of the flats in the area and will create an action plan for customers to review and provide feedback.

• House types
  • 209 one bedroom flats
  • 54 two bedroom flats
  • 162 two bedroom houses
  • 142 three bedroom houses
  • 88 other types of houses

• 67 homes have had new fire doors installed
• 61 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical