Hollinwood

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Work closely with Oldham Council, GMP and our Community Legal team to investigate and ensure the correct actions are taken against residents who behave in this way.

Carry out walkabouts every month where customers are welcome to join.

Update:

Working closely with Oldham Council and Greater Manchester Police to tackle ASB in the area. Multi-agency meetings (Together Centre/Thriving Hollinwood) are due to start with Regenda, which will be a great opportunity to discuss any ongoing issues in the area with external partners.

We will:

Regularly visit the areas where concerns have been raised and ensure we work with internal and external team to fully investigate, support or take enforcement actions where there is evidence to do so.

We will update customers and residents on a regular basis.

Update: monthly walkabouts have been carried out and have resulted in reports being made to Oldham Council and our Neighbourhood Care team.

We will:

Encourage customers to get in touch with us using the details on this page, and join in our regular walkabouts.

Update:

Monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

Customers have approached during walkabouts to discuss various issues. Councillor Kyle has expressed an interest in attending the walkabout.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Update:

All enquiries are being responded to within 24 hours of receiving them.

Contact with customers has continued to be maintained and queries have been responded to within agreed timescales.

• House types
  • 96 one bedroom flats
  • 67 two bedroom flats
  • 68 two bedroom houses
  • 129 three bedroom houses
  • 20 other types of houses

• 44 homes have had new fire doors installed
• 22 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical