Holts Village

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out weekly estate walkabouts each Friday and will ensure that we speak to customers about their concerns.

Ensure that the local Police Community Support Officer (PCSO) attends some of these walkabouts to increase the visibility of the police service.

Work together with the local PSCO and Greater Manchester Police to see if we can increase their presence in the area at night time.

Update customers on any action that is taken, where possible, and work with wider teams at FCHO and other organisations to resolve the issues that you raise with us.

Work with wider teams at FCHO and other organisations to create an Action Day in the area.

Update:

• An antisocial behaviour action day will be delivered where we will be walking around the area advising residents of how to and who to report any issues to. Further details will be given by letter to all customers.
• A PCSO is now carrying out walkabouts later in the day and night to ensure that any issues are tackled as soon as possible.

We will:

Ensure that we take action in a timely manner against anyone who is identified as responsible for fly tipping in the area.

Carry out support and enforcement actions against customers with untidy gardens, where appropriate.

Ensure that the garden tool scheme is promoted to our customers.

Update: working with Oldham Council and a clean up day took place on 29 November 2021.

We will:

Ensure the Neighbourhood Co-ordinator's direct contact details are included on this webpage and walkabouts are advertised to all customers.

Encourage customers to join in the walkabouts and use them as an opportunity to raise any concerns they may have. Customers can also get in touch with their Neighbourhood Co-ordinator by email or by telephone - you can find details on this webpage.

Ensure your Neighbourhood Co-ordinator will be available to customers who access The Bread and Butter Thing affordable food service held on Friday's at Roc'n'Rolls Community Cafe.

We will:

Ensure that we respond to any customer enquiries within 24 hours.

Take action and provide support to customers, including signposting to other teams and agencies where appropriate.

Ensure we provide feedback to customers about all concerns that are raised.

Update: All customer correspondence has been responded to within 24 hours.

Investment works - the roofing programme has now been completed to all FCHO homes in the area.

• House types
  • 83 one bedroom flats
  • 168 two bedroom flats
  • 188 two bedroom houses
  • 204 three bedroom houses
  • 10 other types of houses

• 88 homes have had new fire doors installed
• 29 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical