Medlock Vale and Werneth

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Investigate if alley gates are able to have locks installed and communicate the outcome to all customers.

Work with the police and internal teams to investigate if increased patrols can be made and request CCTV cameras in certain areas.

Provide regular updates in a newsletter.

Update:

The local policing team continue to be invited to join walkabouts in the area.

We will:

Carry out monthly walkabouts and ensure these are publicised to all customers and residents.

Work with GMP and other teams to ensure they attend some of the walkabouts too.

Encourage customers and residents to join the walkabouts to discuss any concerns directly with us or the PCSOs.

Update:

Monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Update:

All enquiries are being responded to within 24 hours of receiving them.

Fly tipping - Continue to work in partnership with Oldham Council's Don't Trash Oldham campaign and our Neighbourhood Care team on fly tipping hotspots.

Looking into installing more visible ‘no fly tipping’ signage at fly tipping hotspots.

Two abandoned cars were removed after being left on FCHO land for several months.

Please report any issues that you have witnessed so that the correct action can be taken.

• House types
  • 245 one bedroom flats
  • 126 two bedroom flats
  • 54 two bedroom houses
  • 125 three bedroom houses
  • 33 other types of houses

• 99 homes have had new fire doors installed
• 35 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical