Royton North and High Crompton

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Carry out monthly walkabouts in areas where customers have raised concerns. Walkabout details are in this plan.

Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.

Carry out quarterly walkabouts in the area with partners including FCHO’s Community Legal Team, the police service, environmental health, youth services and local councillors.

Update: Walkabouts have been carried out, and have been advertised with the local policing team, who have committed to attending when they can. Concerns that are picked up during the walkabouts and regards to surrounding neighbourhood are discussed with the Royton and Shaw Oldham Council district partnership team and Police.

Walkabout details have also been shared with the district partnership team. Weekly partnership meetings with Oldham Council district team where Oldham community safety unit and GMP present to address concerns/issues raised.

We will:

Actively target those areas customers have identified as hot spots for fly tipping.

Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.

Ensure that all customers are aware of their responsibilities around ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

Update: Worked with Oldham Council environmental health enforcement team to tackle fly tipping issues. Engaging with partners and contributing to the "Love Where You Live" campaign, which involves engaging with customers and to listen and act on concerns raised. Also working alongside our Neighbourhood Care team to identify hotspots and carry out litter picks where necessary.

We will:

Direct contact details for your Neighbourhood Co-ordinators are above. Phone calls, voicemails and emails will be responded to within 1 working day.

All customers are welcome to join a community walkabout to meet the area co-ordinator and discuss any concerns or issues.

We will:

Ensure that Neighbourhood coordinators respond within 24 hours

Take action and provide support including signposting to other teams and agencies.

Provide feedback on all concerns raised.

Update: all correspondence is being responded to within 24 hours.

• House types
  • 145 one bedroom flats
  • 76 two bedroom flats
  • 89 two bedroom houses
  • 192 three bedroom houses
  • 163 other types of houses

• 77 homes have had new fire doors installed
• 48 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Electrical
  • Joinery
  • Plumbing