68%
Feel we listen to their views and act on them
Royton South
Do you live in the area? Thinking of moving here?
This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.
We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.
We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Royton South a great place to live.
Meet the Royton South Neighbourhood Team
- Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
- Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
- Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars
More information on our Neighbourhood Team.
Community Legal team
Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.
Income Collection Officers
Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.
Community Impact Team
Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.
Neighbourhood Care Team
Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.
To find out when we’ll be in your area, visit our caretaking and gardening pages.
It’s a safe neighbourhood to live and I’ve no problems.
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Nothing – I love it.
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Turn the field opposite my house into a car park.
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Parking is a joke, stop people parking on their lawns.
What our customers from the local area think
75%
Are happy with the overall service
68%
Say they are kept informed by us
72%
Trust us as their housing provider
77%
Love their neighbourhood
73%
Feel we treat them fairly and with respect
45%
Are satisfied with our complaint handling approach
55%
Are satisfied with our approach to handling anti-social behaviour
81%
Are happy with the time taken for their most recent repair
76%
Complaints received from customers in the area
We will:
Work closely with Oldham Councils Royton District Coordinators and other partners to address some of the issues.
Carry out walkabouts in the area with partners at different times.
We will:
Work with our internal and external teams to investigate resolutions.
Keep customers update with any progress.
We will:
Provide direct contact details for your Neighbourhood Co-ordinators - they are above.
Invite all customers to join a community walkabout.
Update: monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.
We will:
- Ensure that we respond to any contact from customers within 24 hours
- Take action and provide support including signposting to other teams and agencies
- Ensure that feedback is given to all concerns raised to our Neighbourhood Co-ordinator
Update: all enquiries are being responded to within 24 hours of receiving them.
Fly tipping - concerns were raised on communal land at Hartington Court - this has been resolved and there have been no further concerns raised.
Pests - concerns were raised around customers feeding birds near Bamford Street - letters were distributed to customers and the issues were resolved.
Our homes in Royton South
- House types
- 97 one bedroom flats
- 88 two bedroom flats
- 35 two bedroom houses
- 57 three bedroom houses
- 25 other types of houses
- 51 homes have had new fire doors installed
- 11 customers supported by adapting their homes
- Top 3 repairs carried out:
- Electrical
- Joinery
- Plumbing
Facts and figures
4
People from the area supported into work
4
People from the area helped by our employment team
2
People from the area who we have helped stay in work
We know that living in a great community can make an area a great place to live.
We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.
From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.
Join your Neighbourhood Co-ordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:
- Left side of Oldham Road – Bamford, Shaw Street, Hartington Court, Birchinlee and Royley - 1st Tuesday of every month 10am - 12noon
- Royton South - Heyside, Higginshaw Lane, Cheethams Crescent, Chaucer Street and Park Estate areas - 3rd Tuesday of every month 10am - 12noon
Please note, Nazia's working hours are Mondays, Tuesdayd and Wednesday mornings.