Sholver

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Be introducing a monthly walkabout in the area. These will be more frequent in areas experiencing more issues around antisocial behaviour (ASB).

Ensure that our Community Legal Team is invited to walkabouts.

During walkabouts, customers can speak with us when we're in the area about their concerns.

Update:

Following ongoing fly tipping, ASB and damage to the blocks on Longfellow Crescent CCTV has been installed to all three blocks which can be monitored and gain footage as and when incidents occur.

Feedback from residents is that the effect they have had is great with minimal reports since installation. Working closely with our Community Legal team where evidence and issues have arisen to take enforcement action. Moving forward there is capability to gather evidence.

We will:

Conduct regular inspections of communal areas and individual gardens. Any issues will be addressed with customers at the time of the inspection, where possible.

Working with partners and customers to reduce the number of untidy gardens and improve the overall look and feel of the communal areas.

Ensure that the correct enforcement action is taken against illegal fly tippers and customers with untidy gardens and properties.

Update:

Focussing on untidy gardens following the completion of the fencing work, linking with our Neighbourhood Care team to plan a clean up day for Top and Bottom Sholver with partners at Oldham Council, FCHO and volunteers.

We will:

Ensure that areas with high concerns from customers are visited weekly, and all other areas are visited on a monthly basis.

Update:

In partnership working with Oldham Council and the local councillors the walkabout day has changed to tie in with street surgeries and a selection of addresses will be chosen each month to be joined by the local councillors and partners.

Regular visits with customers while on the estate and discussing options such as communal gardens with the Sholver Community group to make use of our open spaces.

We will:

Monthly walkabouts will be held by our Neighbourhood Co-ordinator and they will be visible on the estate for customers to approach and discuss any concerns and address any issues they may be experiencing.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Update:

All enquiries are being responded to within 24 hours of receiving them.

Development - Carried out a stock tour with partners of our new build development on Hillside Close and the group were all really impressed with the site and the area.

Investment programmes - The fencing programme is well underway replacing the lap timer fencing and also painting all the wrought iron fencing around the blocks in black. The roofing programme is also continuing around the estate and should be completed later this year.

• House types
  • 20 one bedroom flats
  • 90 two bedroom flats
  • 166 two bedroom houses
  • 288 three bedroom houses
  • 28 other types of houses

• 52 homes have had new fire doors installed
• 31 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Electrical